Terms of Use

Who we are

Hugstorm is offered by:

Email: support@playhugstorm.com. More details are in our legal notice (Impressum).

These terms apply to the Hugstorm app for iPhone and Android and its online features. The terms of the App Store or Google Play also apply to downloads and payments.

Your licence to play

We give you a personal, non-exclusive, non-transferable licence to download and play Hugstorm on devices you own or control, for private, non-commercial use. The game, its characters, art, music, sounds and code stay ours or our licensors’.

Please don’t copy, sell, rent or change the game, take it apart or try to get its source code, except where the law allows it.

Age and young players

Hugstorm is for everyone. If you are under 18 (or under the age of majority where you live), please play with your parent’s or guardian’s permission. Parents decide about purchases for their children; the app asks for a grown-up check before any purchase by a player under 13 and before any subscription by a player under 18, and it limits weekly spending for players under 18.

Coins, gems and other game items

Coins, gems, Bloom Stars, shards, chests, Guardians, cards, skins and all other items in the game are part of your licence to play. They:

• have no cash value and can’t be exchanged for real money;
• can’t be sold, traded or moved to another player or account;
• exist only in the game and end when your account is deleted or the game is shut down (see “Changes to the game”).

We may rebalance the game — for example change how many coins a level gives. We will not take away items you paid for without giving you something of equal value or a refund where the law requires it.

There are no paid random items in Hugstorm: everything you can buy has fixed, listed contents. Chests with random contents are only earned by playing, and their odds are shown in the game.

Purchases

• You buy through the Apple App Store or Google Play. Their payment terms apply, and they set the price in your currency including taxes.
• What you get is shown before you buy. Items are delivered to your game once the store confirms the purchase.
• Refunds: are handled by Apple or Google. Ask them through your purchase history (Apple: reportaproblem.apple.com; Google: your Google Play order history). We can’t refund store payments ourselves.
• Right of withdrawal (EU/UK): you buy digital content that is delivered immediately. By confirming the purchase you agree that delivery starts right away, and you lose your right of withdrawal once it has started, as far as the law allows.
• Restore: if you reinstall or change phones, use Settings → Restore purchases.

Subscriptions (for example the Garden Membership) renew automatically until you cancel. Cancel at least 24 hours before the end of the period in your App Store or Google Play subscription settings (in the app: Settings → Manage subscription). Deleting the app or your game account does not cancel a subscription.

Play fair

Please don’t:

• use cheats, bots, modified apps or bugs to get an advantage — tell us about bugs instead;
• interfere with our servers or other players’ games;
• buy, sell or share accounts or game items;
• pick player names that are rude, hateful or pretend to be someone else.

If someone breaks these rules, we may reset league scores or items gained unfairly, change a name, or — for serious or repeated cases — suspend or close the account. We will tell you why and you can reply to us.

Changes to the game

We keep improving Hugstorm with updates and new content. Some features need an internet connection and may change or end. If we ever shut down the game or its online features, we will announce it in the app at least 30 days before and stop selling items at that time.

Liability

We are fully liable for damage caused intentionally or by gross negligence, for injury to life, body or health, under the German Product Liability Act, and where we have given a guarantee.

For slight negligence we are only liable if we breach an obligation that is essential for the game to work and that you may rely on (a “cardinal obligation”), and only up to the damage that is typical and foreseeable. Otherwise, liability for slight negligence is excluded.

Your statutory rights as a consumer, including warranty rights for digital products, are not affected.

Ending the agreement

You can stop at any time and delete your account in the app (Settings → Delete account) or by email. How deleting works. We can end the agreement with 30 days’ notice, or immediately for serious breaches of these terms.

Changes to these terms

We may update these terms, for example when the game or the law changes. We will tell you about important changes in the app before they apply. If you don’t agree, you can stop playing and delete your account.

If you got Hugstorm from the App Store

These points also apply when you downloaded Hugstorm from Apple’s App Store:

• These terms are between you and us, not Apple. We, not Apple, are responsible for the game and its content.
• Your licence covers Apple devices that you own or control, as allowed by the Usage Rules in Apple’s Media Services Terms (including Family Sharing).
• Apple has no duty to provide maintenance or support for the game.
• If the game fails to meet a warranty that applies, you can tell Apple, and Apple will refund the price you paid for the app (if any). As far as the law allows, Apple has no other warranty duty for the game.
• We, not Apple, handle any claims about the game or your use of it — for example product liability claims, claims that it breaks a law or regulation, and consumer protection claims.
• If someone claims that the game or your use of it infringes their intellectual property, we, not Apple, are responsible for investigating, defending, settling and resolving that claim.
• You confirm that you are not in a country under a US Government embargo or named by the US Government as “terrorist supporting”, and that you are not on a US Government list of prohibited or restricted parties.
• You must follow the terms of third parties you use with the game, for example your mobile data provider.
• Questions, complaints or claims about the game go to us, at the address above or support@playhugstorm.com.
• Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple may enforce them against you.

Law and disputes

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.

We are not willing or obliged to take part in dispute resolution proceedings before a consumer arbitration board. If you have a problem, please write to support@playhugstorm.com first — we are happy to help.